Are you taking a holistic approach to customer satisfaction?
Fast, friendly, and high-quality service are just three parts of the customer experience puzzle. The look and feel of your commercial space also determines satisfaction.
Step into the shoes of your customers. Do you want to walk into a dirty store or lobby? What type of impression does that leave?
Cleanliness is crucial for driving repeat customers. That’s why more business owners want a commercial cleaning company that can deliver results.
Let’s unpack this topic further and improve those customer satisfaction rates!
Customers Pay More for Satisfaction
As a small business owner, you’re not turning down any money. Did you know that 86% of consumers want to pay even more for exceptional customer experiences?
Customers want to save money but not at the expense of their own experience. Something as simple as hiring a commercial cleaning company can make a world of difference.
For example, customers hang out longer in clean, fresh spaces. The more time your customers spend in your store, the more likely they are to buy more. Messes and off-putting odors distract customers from the shopping process.
Clean bathrooms are also essential for customer satisfaction. Make no mistake: frustrated customers will sound off about your dirty bathrooms online.
Negative customer feedback leads right into the next point.
A Commercial Cleaning Company Can Boost Your Reputation
Think about all the variables that impact your company’s reputation:
- Customer service
- Speed of service
- Quality control
- Company values
Is something missing from your list?
You can’t forget cleaning.
Browse through several 1-star reviews, and you’ll find heaps of feedback about dirty, unsanitary conditions.
Unsanitary practices aren’t unacceptable for any business; however, this type of feedback is particularly detrimental for restaurants, food businesses, and healthcare practices.
You can’t afford a 1-star review dedicated to one dirty bathroom. Hire a reliable local cleaning company that will deep clean your commercial space every day.
Train employees to follow best cleaning practices to ensure the business is sparkly clean. Remember to follow OSHA standards for cleanliness, as well.
Keep Your Business Germ-Free
As a business owner, you must take extra steps to keep your commercial space exceptionally clean. Masks, hand washing, and social distancing help prevent the spread of illness, but these steps aren’t enough.
Detailed cleaning goes the extra mile in preventing sicknesses and bacteria growth.
Untreated mold can lead to migraines and fatigue, while thick dust buildup can cause respiratory problems. You don’t want customers complaining about getting sick at your business.
Employees play a crucial role in keeping commercial spaces clean, but professional cleaning companies go the extra mile. Professional-grade disinfectant kills more germs. Commercial cleaning pros also use powerful cleaning tools to clean hard-to-reach areas and stubborn messes.
Clean up Your Business Approach
Don’t let a dirty floor detour your business dreams. Make cleanliness a priority, and discover the cost benefits of hiring a commercial cleaning company.
The knowledge doesn’t stop here. Check out the blog for more information on your favorite topics.